Frequently Asked Questions
Everything you need to know about our stripes and service.
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 21 days of the ship date. Please note that items marked as Final Sale cannot be returned or exchanged.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-7 business days.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your delivery location.
How do I care for my La Ligne knitwear?
To maintain the quality of our signature sweaters, we recommend professional dry cleaning or hand washing in cold water with a gentle detergent and laying flat to dry.
Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to make a change, please contact us at [email protected] immediately, and we will do our best to accommodate your request before the order ships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Affirm for flexible financing options.